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Client Success Story: Modernizing Patient Assessments

How RCG helped a US-based specialty clinic digitize physician duties.

Product Development

The client is a medium-sized rehabilitation centre that has operated in the US for over 40 years. In midst of digital transformation, RCG was asked to develop a product concept to modernize the patient assessment process. RCG created a set of wireframes and process maps to illustrate the ideal assessment journey.

In recent efforts to modernize patient care services, the client had invested in machine learning capabilities. To fully utilize the new technology, legacy processes must be updated to efficiently capture, store, and move patient data . RCG was asked by the COO to develop a product concept for an internal patient assessment tool with the goal of eliminating outdated paper systems.


Through staff interviews, RCG mapped out the current patient assessment process.There are 29 categories of assessment data and 110+ data fields updated on a weekly basis for each patient. RCG segmented the assessment process into 3 sections and prioritized information based on update frequency.

  • After diagnosing the current state, RCG discovered that inefficiencies were largely attributed to the manual task of transferring data from paper documents to internal software. Based on research, RCG created the ideal map of the patient assessment process.

  • During assessments, physicians use many references such as the Rancho scale guide to assist their evaluations. RCG identified the list of common references and reports used by different stages in the patient’s assessment.


RCG created a set of wireframes and process maps to illustrate the ideal assessment journey.


The product concept was well received and approved for implementation by the executive team. The positive feedback from physicians also initiated plans to white label the product in the future.

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